Software Operations Specialist

Job Title: Software Operations Specialist

Job Description:

We’re currently seeking a Cloud Software Operations Specialist. This role offers an excellent entry point for newcomers to the industry, requiring basic administrative experience.. A mostly reactive role that involves providing operation and administrative support to Westcoast Cloud partners. Attention to detail and organisational skills are key to the success of this role.

The day-to-day responsibilities will include:

• Place software orders accurately with a target of 99% accuracy. Orders will be for various software vendors including Microsoft, Adobe, Foxit and Avast
• Understanding various vendor software portals
• Set up contracts, and maintain and update internal records
• Chase outstanding customer orders
• Log licence change requests and similar administrative tasks
• Deal with customer order cancellations
• Deal with general order enquiries and liaise with customers by phone and email
• Complete backorder reports
• Liaising with Software Licensing Specialists and other internal departments to complete orders
• Keep knowledge up to date with all software agreement programs
• Reporting to Software Licensing and Operations Manager

Candidate:

The successful candidate will meet some of the following criteria and be able to develop in other areas:

• Previous administration experience is beneficial but not essential
• Understanding of Microsoft Excel and Outlook
• The ability to adapt during busy periods and prioritise where needed
• Excellent attention to detail
• Good grammatical and numerical skills
• Good organisational skills
• Motivated
• Good interpersonal skills