Department: Westcoast Cloud
Reports to: Head of Service Desk
Hours of Work: Monday – Friday, [Shift work] i.e., 8:00 am – 5:00 pm, 9:00 am – 6:00 pm
Contract type: Permanent
Technical Support for M365, Azure, Dynamics; Cloud Products and Services Provisioning.
Established in 1984, Westcoast Ltd is a privately held company that distributes leading IT brands such as HP, HPE, Microsoft, Lenovo, Apple and many others to a broad range of resellers, retailers and office product dealers in the UK and beyond.
Since then, we have grown to become the number one UK distributor for many of our vendors and customers and the group employs more than 1,300 people across a number of locations in the UK, Ireland and Europe.
Over the last five years, Westcoast Cloud has seen massive growth. We’ve grown to a team of more than 45 and are a leading Microsoft Gold Solution Provider. Westcoast Cloud has recently won the Cloud Distributor of the Year at the CRN UK Channel Awards.
The Cloud Service desk is the first point of contact for all support requests from channel partners and Managed Services customers, including Office365 and Cloud products and services. The team provides incident break/fix and guidance on M365 products (i.e. Email, Office, Sharepoint, OneDrive etc), Azure and Dynamics. Service requests are raised and updated within the in-house Ticket system and updating the Knowledgebase.
Where necessary Service Requests will be escalated to Microsoft Support teams. The team is responsible for every step from diagnosis to resolution whilst ensuring that SLAs are met and affected users are informed of updates.
Westcoast offer a wide range of paid for services and third party products. Full training on these products and services is provided.
A successful candidate will be keen to adopt new skills both and self-motivated to educate themselves further, and in return will receive structured support towards development (including certifications), career progression and exposure to a vast array of skills and products.
If you are interested in this position, please send your CV with a cover letter stating your salary requirements to firstname.lastname@example.org